Terms & Conditions


To enable us to provide and maintain the highest possible standards of service, it is necessary for all parents to be aware of, and abide by, the following terms and conditions. By using the service of Pennies Day Nursery Limited trading as Pennies Nannies, you become bound by its terms and conditions.




1.1 The definitions in this clause apply to these Terms:

Cancellation Fee: The fee payable by you to us when you withdraw an offer of Engagement made to a Candidate before the Candidate has accepted the offer and which is calculated in accordance with clause 4.11

Candidate: A person Introduced by us to you for an Engagement including any officer, employee or other representative of the Candidate if the Candidate is a corporate body, and members of our own staff.

Deposit: 40% of the Introduction Fee is a Non-Refundable deposit

Engagement: The engagement, employment or use of the Candidate by you or by any third party to whom the Candidate has been Introduced by you, on a permanent or temporary basis, whether under a contract of service or for services; under an agency, license, franchise or partnership agreement; or any other engagement; or through a limited company of which the Candidate is an officer, employee or other representative; and “Engage”, “Engages” and “Engaged” shall be construed accordingly.

Introduction Fee: The fee payable by you to us for an Introduction resulting in an Engagement and as required under clause 4 or clause 6.


Introduction Services: Our nanny introduction services that we are providing to you as set out in the Registration Form.

Registration: Your registration for the Services as set out in the Registration Form; and “Register” shall be construed accordingly.

Registration Form: The Registration Form completed by you to Register for the Services.

Remuneration: Includes gross base salary or fees, guaranteed and/or anticipated bonus and commission earnings, allowances, inducement payments, the benefit of a company car and all other payments and taxable (and, where applicable, non-taxable) emoluments payable to or receivable by the Candidate for services rendered to or on your behalf or on behalf of any third party. Where you provide a company car, a notional amount representing the value of this benefit will be added to the salary in order to calculate the Cancellation Fee or the Introduction Fee.

Replacement Candidate: Any Candidate Introduced by us to you to fill the Engagement following the Introduction of another Candidate whose Engagement either did not commence or was terminated during the first 6 weeks of the Engagement.

Services: The Nanny Introduction Services, that we are providing to you as set out in the Registration Form.

Terms: The terms and conditions set out in this document.

We/us/our: Pennies Day Nursery Limited, a company incorporated in England and Wales with company number 3496768 whose registered office is at Newnham Court Shopping Village, Bearsted, Maidstone, Kent ME14 5LH; also trading as “Pennies Nannies Limited”.

You/your: The person, firm or corporate body together with any subsidiary or associated person, firm or corporate body (as the case may be) to which a Candidate is Introduced or who enters into a contract for Services with us.

1.2 Unless the context requires otherwise, references to the singular include the plural and the masculine includes the feminine and vice versa.

1.3 Headings do not affect the interpretation of these Terms.


2.1.1 We consider these Terms, the Registration Form and our fee structure to set out the whole agreement between you and us for the supply of the Services. These Terms only apply to our contracts with natural persons who are acting outside their trade, business or profession.

2.1.2 Please check that the details in these Terms and on the Registration Form are complete and accurate before you commit yourself to the contract. If you think that there is a mistake, please make sure that you ask us to confirm any changes in writing, as we only accept responsibility for statements and representations made in writing by our authorised employees and agents.

2.1.3 Please ensure that you read and understand these Terms before you sign and send the Registration Form to us, because you will be bound by the Terms once a contract comes into existence between us, in accordance with clause 2.5.

2.2 Any advertising we issue, and any descriptions or illustrations contained in our brochures or other promotional materials, are issued or published solely to provide you with an approximate idea of the Services they describe. They do not form part of the contract between you and us or any other contract between you and us for the supply of the Services.

2.3 If any of these Terms are inconsistent with any term of the Registration Form, the Registration Form shall prevail.

2.4 The Registration Form is an offer by you to enter into a binding contract with us, which we are free to accept or decline at our absolute discretion.

2.5 These Terms shall become binding on you and us when:

2.5.1 we issue you with written acceptance of a Registration Form; or

2.5.2 we notify you that we are able to provide the Services,

Whichever is the earlier, at which point a contract shall come into existence between us.

2.6 We have the right to revise and amend these Terms from time to time. You will be subject to the policies and terms in force at the time that you Register to receive the Services from us, unless any change to those policies or these Terms is required by law or government or regulatory authority in which case it will apply to Registrations you have previously submitted where we have not yet commenced providing the Service. If the services are ongoing, we will give you prior notice of any changes to these Terms and you can choose to cancel the Services without penalty before the new Terms affect you.



3.1 We will supply the Services to you from the date you contact the agency.

3.2 The Services will be supplied until you notify us that an offer of an Engagement has been accepted by a Candidate or, in the circumstances set out in clause 11.2 in which our Introduction Fee shall be payable, until the date of the Engagement, or until otherwise terminated in accordance with these Terms.

3.3 We act as an employment agency (as defined in Section 13(2) of the Employment Agencies Act 1973) when Introducing Candidates to you for direct Engagement by you.


4.1 You shall:

4.1.1 notify us immediately of the terms of any offer of Engagement which you make to the Candidate;

4.1.2 notify us immediately that your offer of an Engagement to the Candidate has been accepted and to provide details to us of the Remuneration agreed with the Candidate together with any documentary evidence as requested by us; and

4.1.3 pay the Introduction Fee, within the stated 14 calendar day period, if you Engage the Candidate within the period of six calendar months from the date of:

(a) the Introduction;

(b) your withdrawal of an offer of Engagement; or

(c) the Candidate’s rejection of an offer of an Engagement, Whichever is the later.

4.2 The Introduction Fee for the Services will be as set out in our fee structure in force at the time we confirm your Registration. Our fee structure will normally be available on our website at URL http://www.penniesnannies.co.uk. Prices are liable to change at any time, but price changes will not affect Registrations that we have confirmed in writing.

4.3 Where prior to the commencement of an Engagement you and we agree that the Engagement will be on the basis of a fixed term of less than 12 months, the Introduction Fee will apply pro rata. If:

4.3.1 You extend the Engagement beyond the initial fixed term, you shall be liable to pay a further Introduction Fee based on the additional Remuneration applicable for the extended period of Engagement; or

4.3.2 You re-Engage a Candidate within 14 weeks from the date of termination of the agreed period of the fixed term Engagement, you shall be liable to pay a further Introduction Fee based on the additional Remuneration applicable for the period of the second and any subsequent Engagement,

Provided that you shall not be liable to pay a greater sum in total in Introduction Fees than you would have been liable for had the Candidate first been engaged for 12 months or more.

4.4 These prices include VAT. However, if the rate of VAT changes between the date of the Registration Form and the date of commencement of the Engagement, we will adjust the VAT you pay, unless you have already paid for the Services in full before the change in the rate of VAT takes effect.

4.5 We will invoice you for the Introduction Fee upon offer of Engagement. You must pay the invoice in cleared monies within 14 calendar days of the date of the invoice. 40% of the Introduction fee is a non-refundable deposit.

4.6 Should a trial period (maximum of 10 days) be requested, then a Trial Fee per day shall become due per trial. Payment of the Trial Fee is to be paid prior to commencement of the trial, and is non-refundable. Our fee structure will normally be available on our website at URL http://www.penniesnannies.co.uk. Prices are liable to change at any time, but price changes will not affect Registrations that we have confirmed in writing.

4.7 If offer of Engagement is for a Temporary position (to include Babysitting, Special Events bookings, School Holiday cover, Maternity/Night Nanny Care and Emergency cover), then all Introduction fees are payable immediately.

4.8 If a temporary Engagement is extended then the appropriate additional temporary or permanent fee shall become payable immediately.

4.9 If, after an offer of Engagement has been made to a Candidate, you decide for any reason to withdraw it prior to the Candidate accepting the Engagement, you shall be liable to pay us a Cancellation Fee of the greater of

£500 or one week’s Remuneration.

4.10 Please note our policy on late payment at clause 15.

4.11 In addition to the above terms and conditions regarding nannying fees an exceptional fee provision will apply if Client(s) for Pennies Nursery Services / Pennies Nanny services take Pennies’ nursery staff to work in the role of nanny (ies). In these circumstances it is agreed Pennies will be able to charge the actual replacement cost of staff (this figure. to include in the due fee costs of advertising, interviewing, and training a new member of staff); this figure currently standing at £2000 per staff member replaced. In the circumstances this fee will over-ride the usual calculation of introduction fee applying to nannying services/ nursery servcies and will be due fourteen days from the final day of employment of the member of staff concerned.


5.1 If, after an offer has been made and accepted, the Engagement:

5.1.1 does not commence because the Candidate withdraws their acceptance; or

5.1.2 once it has commenced, is terminated by either the Candidate or you (except in circumstances where the Candidate is made redundant) before the expiry of 6 weeks from the date of commencement of the Engagement;

Then subject to the terms of clause 5.2, we will refund the Introduction Fee, minus the 40% deposit

5.2 In order to qualify for the refund set out in clause 5.1. You must comply with the provisions of clause 4.1 and must notify us in writing of the termination of the Engagement or the non-commencement of the Engagement within seven days of its termination or non-commencement.

5.3 If we have an agreement with you regarding splitting the payment of the Introduction Fee, then you will not qualify for the 6 week money back guarantee.

5.4 For the purposes of this clause 5, the date of termination of the Engagement shall be the date on which the Candidate ceases working or would have ceased working for you, but for any period of garden leave or payment in lieu of notice, whichever is the later.

5.5 If you attempt to enforce working or payment practices outside the agreed contract with the Candidate or otherwise make changes to the specified working contract of the Candidate, without the agreement of the Candidate or us, or if you fail to make payment in accordance with clause 4.6 by the due date for payment, the full Introduction Fee is payable and you shall not be entitled to a refund.

5.6 If after you receive a refund, you re-engage the Candidate within a period of six calendar months from the date of termination, then you shall repay the refund to us. You shall not be entitled to any further refunds in relation to the re-Engagement of this Candidate.

5.7 In the case of Temporary positions (which includes for the avoidance of doubt Babysitting, School Holiday cover, Maternity/Night Nanny Care and Emergency cover), no refund or reduction from the Agency’s current rate will be given in the case of these bookings if the booking is cancelled or reduced in duration. If the temporary period is subsequently extended, then clause 4.10 above will apply.

5.8 In the case of Special Events Service Cancellations: - There is a 50% cancellation fee applicable if the booking is terminated 6 weeks before the event. If the event is cancelled any time within 6 weeks of the event then the full fee will be applicable.


Introductions of Candidates are confidential. If you disclose a Candidate’s details to a third party, that will be deemed to be a “Third Party Introduction”. If that Third Party Introduction results in an Engagement of the Candidate by the third party within six months of the Introduction by us of the Candidate to you, then you will be liable to pay us an Introduction Fee in accordance with clause 4. In the event of a Third Party Introduction neither you nor the third party shall be entitled to a refund of the Introduction Fee under clause 5 in any circumstances.


7.1 You shall satisfy yourself as to the suitability of the Candidate for the position you are seeking to fill. You are responsible for:

7.1.1 taking up any references provided by the Candidate before Engaging the Candidate;

7.1.2 checking the Candidate’s right to work and obtaining permission to work as may be required by the law of the country in which the Candidate is Engaged to work;

7.1.3 the arrangement of medical examinations and/or investigations into the medical history of any Candidate; and

7.1.4 Satisfying any medical and other requirements, qualifications or permission required for the Candidate to work in the Engagement.

7.2 To enable us to comply with our obligations under applicable legislation, you undertake to provide us with details of the position which you seek to fill, including the following:

7.2.1 the type of work that the Candidate would be required to do;

7.2.2 the location and hours of work;

7.2.3 the experience, training, qualifications and any authorization which you consider necessary or which are required by law or any professional body for the Candidate to possess in order to work in the position;

7.2.4 any risks to health or safety known to you and what steps you have taken to prevent or control such risks;

7.2.5 the date you require the Candidate to commence the Engagement;

7.2.6 the duration or likely duration of the Engagement;

7.2.7 the minimum rate of Remuneration, expenses and any other benefits that would be offered;

7.2.8 the intervals of payment of Remuneration; and The length of notice that the Candidate would be entitled to give and receive to terminate their employment with you.


8.1 All information relating to a Candidate is confidential and subject to the Data Protection Act 1998 (“DPA”) and is provided solely for the purpose of providing work-finding services to you. Such information must not be used for any other purpose nor divulged to any third party and you undertake to abide by the provisions of the DPA in receiving and processing the data at all times.



9.1 You must provide us, in sufficient time, with any information and instructions relating to the Services or your child/children, and any changes to the information provided, that is or are necessary to enable us to provide the Services in accordance with these Terms.

9.2 If you do not, or you provide us with incomplete, incorrect or inaccurate information or instructions, we may cancel the Registration by giving you written notice, or we may make an additional charge of a reasonable sum to cover any extra work that is required and we will not be liable for any costs or losses sustained or incurred by you arising directly or indirectly from our failure or delay to perform any of our obligations as a result.

9.3 We only supply the Services for domestic and private use, and you agree not to use the Services for any commercial purpose.


10.1 In the unlikely event that the Services do not conform to these Terms, please let us know as soon as possible. We will:

10.1.1 provide you with a full or partial refund, if applicable, and depending on what is reasonable


11.1 You shall not, without our prior written consent, at any time from the date of your Registration Form to the expiry of six months after termination of the arrangement between us, solicit or entice away from us or employ or attempt to employ any person who is, or has been, engaged as an employee of ours.

11.2 If:

11.2.1 we give consent in accordance with clause 11.1; or

11.2.2 any Candidate Introduced to you by us or any employee of ours with whom you had personal dealings accepts an Engagement with you while employed by us or within six months of leaving our employment,

You shall pay us an Introduction Fee calculated in accordance with clause 4.2 and payable in accordance with clause 4.6.


12.1 The copyright, design right and all other intellectual property rights in any advertising or promotional materials and other documents or items that we prepare or produce in connection with the Services will belong to us absolutely.

12.2 You may not use the materials, documents or other items detailed in clause 12.1 for any commercial purpose.


You understand that you shall not at any time during this agreement, and for a period of five years after termination of this agreement, disclose to any person any confidential information concerning our business, affairs, customers, clients, candidates, employees or suppliers, except to any of your employees, representatives or advisers who need to know such information for the purposes of carrying out your obligations under these Terms (provided that you ensure that such employees, representatives or advisers comply with this clause) and as may be required by law, court order or any governmental or regulatory authority. You shall not use any of our confidential information for any purpose other than to perform your obligations under these Terms.


14.1 If you do not make any payment due to us by the due date for payment (as set out in clause 4 – 4.13), we may charge you (in our absolute discretion):

14.1.1 A £25 administration fee (or such increased administration fee as is notified to you from time to time) which you agree represents a genuine and fair pre-estimate of the reasonable costs and expenses we may incur in obtaining payment from you where the payment is no more than three months late; and

14.1.2 Interest on the overdue amount at the rate of 5% a year above the base rate of Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. The base rate applying will be the base rate on the due date for payment. You must pay us interest together with the overdue amount; and

14.1.3 Our other reasonable costs and expenses (including, without limitation, our internal management and administration costs and legal fees and disbursements) incurred by us in the collection of obtaining payment from you where the payment is more than three months late.

14.2 All direct debits and cheques returned unpaid will incur an administration charge of £10. Without limiting any other remedies or rights that we may have, if you do not pay us on time, we may cancel or suspend our performance of Nanny Services in respect of any or all of your children until you have paid the outstanding amounts.


15.1 Subject to clause 15.2:

15.1.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract.

15.1.2 We only supply the Services for domestic and private use. You agree not to use the Services for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

15.1.3 We are not responsible under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by you arising from or in any way connected with:

(a) our seeking a Candidate for you; or

(b) Our failure to introduce any particular Candidate or any Candidate at all.

15.2 This clause does not exclude or limit in any way our liability for:

15.2.1 death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; or

15.2.2 fraud or fraudulent misrepresentation; or

15.2.3 Any other liability which we are not permitted to limit or exclude by law.


16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (Force Majeure Event).

16.2 A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

16.2.1 strikes, lock-outs or other industrial action; or

16.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or

16.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; or

16.2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or

16.2.5 Impossibility of the use of public or private telecommunications networks.

16.3 Our obligations under these Terms are suspended for the period that the Force Majeure Event continues. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms can be performed despite the Force Majeure Event.


17.1 We may at any time terminate this agreement with immediate effect by giving notice to you if you are the subject of a bankruptcy petition or order.

17.2 Termination will not affect either party's outstanding rights or duties, including our right to recover from you any money you owe us under these Terms.


You may not transfer any of your rights or obligations under these Terms to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these Terms to another organisation, but this will not affect your rights or our obligations under these Terms.


Except as otherwise provided, all notices sent by you to us must be sent to Pennies Day Nursery Limited at 23 Turkey Court, Turkey Mill, Ashford Road, Maidstone, Kent, ME14 5PP. We may give notice to you at either the e-mail or postal address you provide to us in the Registration Form. Notice will be deemed received and properly served 24 hours after an e-mail is sent or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the e-mail was sent to the specified e-mail address of the addressee.


20.1 We will only use the personal information you provide to us to provide the Services, or to inform you about similar services which we provide, unless you tell us that you do not want to receive this information.

20.2 You acknowledge and agree that we may pass your details to credit reference agencies.


21.1 If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

21.2 If we fail, at any time while these Terms are in force, to insist that you perform any of your obligations under these Terms, or if we do not exercise any of our rights or remedies under these Terms, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. If we do waive a default by you that will not mean that we will automatically waive any subsequent default by you. No waiver by us of any of these Terms shall be effective unless we expressly say that it is a waiver and we tell you so in writing.

21.3 A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

21.4 These Terms shall be governed by English law and you and we both agree to the non-exclusive jurisdiction of the English courts.


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